Delivery Policy

BackspaceX Delivery Policy

At BackspaceX, we aim to deliver our services efficiently and effectively, ensuring client satisfaction at every step. Since all of our products are service-based, delivery is conducted virtually. This Delivery Policy outlines our standard terms for service delivery, timelines, and related procedures.

1. Virtual Delivery of Services

All services provided by BackspaceX are delivered digitally, and no physical products are shipped. Services will be rendered through virtual means such as online file transfers, cloud storage links, email, or other secure digital channels as agreed upon with the client.

2. Delivery Timeline

• Service-Specific Delivery Time: Each service provided by BackspaceX may have a unique delivery time, which depends on the nature, complexity, and scope of the project.
• Establishing Delivery Deadlines: The estimated timeline for delivery will be set during the project contract stage. This timeline is finalized based on discussions with the client to ensure mutual understanding and agreement on the expected delivery dates.
• Communication of Delivery Updates: Throughout the project, BackspaceX will maintain transparent communication with the client, providing updates on the progress and anticipated delivery dates.

3. Factors Affecting Delivery Time

BackspaceX makes every effort to adhere to the agreed delivery schedules. However, delivery times may vary based on:

• Project Complexity: Some services may require additional time due to the technical or creative requirements involved.
• Client Feedback and Approval Process: Delivery time may be extended if there are changes or additional feedback requested by the client, which necessitates revisions or adjustments.
• Unforeseen Circumstances: In rare cases, unforeseen issues such as technical difficulties or external factors may affect delivery timelines. BackspaceX will communicate any delays promptly and work to minimize any inconvenience.

4. Delivery Confirmation

• Service Completion Notification: Once the service is completed, the client will receive a notification via the agreed-upon digital communication method (such as email or project management platform).
• File Transfer and Access: Final deliverables will be securely transferred or made available for download via a pre-agreed platform or file-sharing method. Clients are encouraged to download and save the deliverables upon receipt to ensure proper access.

5. Client Responsibilities for Timely Delivery

To ensure smooth and timely service delivery, clients are requested to:

• Provide Necessary Information Promptly: Clients should share any required information, documents, or assets promptly to avoid delays in service delivery.
• Respond to Feedback Requests: If feedback or approval is required at various stages, the client is encouraged to respond within the agreed timeframe to facilitate timely project completion.

6. Modifications to Delivery Policy

BackspaceX reserves the right to update or modify this Delivery Policy as necessary to ensure optimal service delivery standards. Clients will be notified of any significant changes to this policy.

7. Contact Information

For questions or concerns regarding this Delivery Policy or any specific delivery arrangements, please contact us:

• Email: [email protected]
• Phone: +1 980 999 2225, +880 1711 745 077