Refund Policy

BackspaceX Refund Policy

At BackspaceX, we strive to provide high-quality services and ensure client satisfaction. Our Refund Policy is designed to be transparent, fair, and customer-oriented. By using our services, you agree to the terms outlined below. If you have any questions or concerns about our policy, please feel free to reach out to us at [email protected].

1. Eligibility for Refund

BackspaceX offers refunds under the following circumstances:

• Duplicate Payment Due to Technical Errors: If an online payment is processed more than once due to a technical error, BackspaceX will refund the duplicate amount.
• Service Not Delivered or Non-completion: Refunds may be issued in cases where services are not delivered as agreed upon or remain incomplete, and an official cancellation request is made.

Please note, eligibility for refunds in cases of service delivery will be evaluated on a case-by-case basis. Refunds are not generally issued once work has commenced, unless the service terms clearly outline the possibility of a refund.

2. Refund Processing Timeline

Refunds are processed within 7-10 working days from the date of request approval. The time taken for a refund to reflect in your account depends on the mode of payment initially used:

• Credit Card/Debit Card Payments: The refund will be processed to the same card used for the transaction.
• Mobile Banking Payments: Refunds will be transferred back to the mobile banking account from which the payment was made.
• Bank Transfer Payments: Refunds will be made to the bank account that was originally used for the payment.

If you have not received your refund within 10 working days, please contact us at [email protected], and our team will investigate and assist with your case.

3. Non-Refundable Cases

Refunds will not be issued in the following situations:

• Change of Mind After Service Commencement: Refunds will not be provided if you change your mind after the service has begun.
• Partial Completion of Services: If work has partially progressed on a project, a pro-rata refund may be considered based on the work completed at BackspaceX’s discretion.
• Custom Services and Digital Products: Refunds are not issued for custom services or digital products where the service was tailored specifically for your requirements.

4. Refund Request Procedure

To request a refund, please follow the steps below:

• Submit a Request: Contact us by email at [email protected] with “Refund Request” in the subject line. In the body of your email, include your order details, payment date, and reason for requesting a refund.
• Provide Supporting Information: We may require additional information to verify the transaction or confirm the reason for the refund.
• Wait for Processing: Our team will review your request and process the refund according to eligibility and other criteria. We will keep you updated on the status of your request.

5. Contact Information for Refund Queries

If you have questions regarding this Refund Policy or need assistance with a pending refund, please contact us:

• Email: [email protected]
• Phone: +1 980 999 2225, +880 1711 745 077